Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTSAS406 Mapping and Delivery Guide
Implement and hand over system components

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTSAS406 - Implement and hand over system components
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to ensure the system is operational prior to hand over for client use, including conducting formal testing and trials to determine whether the system satisfies its acceptance criteria.It applies to individuals who may work under supervision but have a level of responsibility in ensuring work is planned and completed according to quality and client requirements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:

special purpose tools, equipment and materials

industry software packages

customer computer site and system or suitable simulated system and environment

implementation plan

people involved in hand over

project plan

service level agreements.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Confirm system integrity
  • Check functioning of the system and its components in both a stand-alone and integrated environment
  • Specify shortcomings or problems and create an action plan
  • Review action plan with client
  • Document system components according to standards and procedures
       
Element: Provide operation and maintenance guidance
  • Identify and document operational issues and procedures
  • Discuss maintenance issues with technical support, and document outcomes
  • Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies
  • Clarify outstanding issues with client
       
Element: Hand over system to client
  • Demonstrate installed system to client
  • Obtain client sign-off to confirm satisfaction and acceptance of the installed system
  • Discuss and confirm short-term implementation support with client
  • Discuss and confirm further training needs with client
  • Document needs and submit to appropriate person for action
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm system integrity

1.1 Check functioning of the system and its components in both a stand-alone and integrated environment

1.2 Specify shortcomings or problems and create an action plan

1.3 Review action plan with client

1.4 Document system components according to standards and procedures

2. Provide operation and maintenance guidance

2.1 Identify and document operational issues and procedures

2.2 Discuss maintenance issues with technical support, and document outcomes

2.3 Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies

2.4 Clarify outstanding issues with client

3. Hand over system to client

3.1 Demonstrate installed system to client

3.2 Obtain client sign-off to confirm satisfaction and acceptance of the installed system

3.3 Discuss and confirm short-term implementation support with client

3.4 Discuss and confirm further training needs with client

3.5 Document needs and submit to appropriate person for action

Evidence of the ability to:

confirm system integrity prior to hand over

provide operational and maintenance guidance

hand over system to client.

Note: Evidence must be provided on at least TWO occasions.

To complete the unit requirements safely and effectively, the individual must:

discuss current business practices related to preparing reports, including confirming system integrity and handing over the system

evaluate current industry accepted hardware and software products to enable candidate to optimise value of a supply contract

outline key aspects of change management systems

discuss issues relating to the client-business domain

describe a range of information gathering techniques

explain key operational procedures for ICT systems

analyse key features and processes involved in project planning, including:

constraints

guidelines

deadlines

outline key features of quality assurance practices

analyse role of stakeholders in service level agreements (SLA) and discuss degree of stakeholder involvement in determining levels of responsibility in a project

describe vendor product trend directions.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm system integrity

1.1 Check functioning of the system and its components in both a stand-alone and integrated environment

1.2 Specify shortcomings or problems and create an action plan

1.3 Review action plan with client

1.4 Document system components according to standards and procedures

2. Provide operation and maintenance guidance

2.1 Identify and document operational issues and procedures

2.2 Discuss maintenance issues with technical support, and document outcomes

2.3 Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies

2.4 Clarify outstanding issues with client

3. Hand over system to client

3.1 Demonstrate installed system to client

3.2 Obtain client sign-off to confirm satisfaction and acceptance of the installed system

3.3 Discuss and confirm short-term implementation support with client

3.4 Discuss and confirm further training needs with client

3.5 Document needs and submit to appropriate person for action

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Check functioning of the system and its components in both a stand-alone and integrated environment 
Specify shortcomings or problems and create an action plan 
Review action plan with client 
Document system components according to standards and procedures 
Identify and document operational issues and procedures 
Discuss maintenance issues with technical support, and document outcomes 
Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies 
Clarify outstanding issues with client 
Demonstrate installed system to client 
Obtain client sign-off to confirm satisfaction and acceptance of the installed system 
Discuss and confirm short-term implementation support with client 
Discuss and confirm further training needs with client 
Document needs and submit to appropriate person for action 

Forms

Assessment Cover Sheet

ICTSAS406 - Implement and hand over system components
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTSAS406 - Implement and hand over system components

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: